Customer Support Team

Get to know the people at Mazak who help install your new laser machine, assist you over the phone with technical questions or who help you order those parts you need for maintenance. Mazak operates with incredible experienced, dedicated and educated team members who want you to succeed. Check out the quick Q&A sessions with the Mazak team!

Meet our Team

Charlie Zeman, Call Center Supervisor

Charlie Zeman has been with Mazak Optonics for over 28 years. To learn more about Charlie, check out our Q&A session. 

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Dan Konrath, Applications Engineer

Due to our rapid growth in machine sells, we have added many new faces. Read about one of our newest Mazak Optonics team members, Dan Konrath.  

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Larry Pollastrini, Installations Assistant Manager

Larry has over 15 years of expertise at Mazak Optonics. Learn more about Larry and his role as the Installations Assistant Manager.

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Joe Hagee, Customer Service Supervisor

Joe has been with Mazak Optonics for over 14 years. Starting in the warehouse and has moved up to the Parts Department Customer Service Supervisor.  

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Yosi Hernandez, Applications Engineer

Yosi is new to Mazak but with his vast laser background, he has quickly become a major asset to the applications department. 

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Eric Pedersen, Service Minuteman

Eric has one of the most unique positions at Mazak as the serive minuteman. Not only is Eric incredibly knowledgeable but also has the best personality. 

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Rowdy Baska, New Machine Coordinator

Rowdy is no stranger to the fabrication industry with over nine years of laser technology experience along with a degree in Applied Manufacturing Technology. 

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Chiaki Kako, Software Engineer

Chiaki is one of the many women who work at Mazak Optonics. Chiaki incredibly educated while also having many years of experience in manufacturing. 

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