Get to know Mary Kay Brzoska, Service Supervisor
Customer satisfaction is at the forefront of Mazak’s service and support operations. Mazak continually invests time and resources into optimizing processes to better support team members and customers. Service Supervisor, Mary Kay Brzoska is well versed in Mazak’s customer service efforts and plays an important role in improving current processes within the service department.
Learn more about Mary Kay through this quick Q&A session.
Quick Q&A with Mary Kay Brzoska
What is your background involving laser machines and the fabrication industry?
"I am new to working in the laser technology and fabrication industry; however, I have always been intrigued by it. I have learned so much and look forward to seeing what future technology this industry will bring."
What is your current role at Mazak?
“I first started working for Mazak Optonics as an Administrative Assistant. During that time, I assisted the General Manager of Customer Service and the service department team with ensuring day to day customer service needs were met. My role also involved becoming familiar with the different aspects of Mazak’s business operations within each department. Then, I moved into the position of Invoice Specialist in which I did the final processing of service invoices. My current role at Mazak is within the customer service department working as a Service Supervisor. Within this role, I oversee some of the accounting aspects within the service department as well as help make improvements to our current processes.”
What is your definition of great customer service?
"Great customer service to me means meeting the expectations of our customers in a positive way, by making sure their needs are met in a timely manner. Our focus is to understand the needs of customers and to give them the best customer service experience. These efforts reflect on the importance we place on customer satisfaction."
What are your hobbies and interest?
"Spending time with family and friends is what I enjoy most. Summer barbeques and hanging by our pool."
What’s one hobby you’d love to get into?
"I would love to travel more to see unique places all around the world and experience the cultures. The farthest I have been from the U.S. was when I took a two-week trip to Israel. We traveled to many places throughout. What I enjoyed most about that trip was learning about the history there, experiencing the food, and traveling throughout the land there. I have also enjoyed traveling to many places within the U.S."