As production systems become more efficient, the impact of having a machine down is greatly magnified. Any interruption to work flowing through the shop can have a significant impact on operations. Mazak Optonics' substantial and continuous investment in spare parts fulfillment ensures the fastest possible reaction to the unexpected to keep your facility running smoothly.
Mazak Optonics maintains $16 million of inventory within the spare parts department in Elgin, IL. Parts are kept in an automatic storage and retrieval system with all parts being QR coded for increased accuracy and efficiency. Mazak's parts department is managed by a dedicated customer support staff, which as a result, achieves 98% same day shipping.
Mazak Optonics' facility also accesses international inventory from the World Parts Center which operates 24/7 ensuring the fastest possible part availability worldwide. The World Parts Center is designed to provide parts from the oldest to the latest models.
Furthermore, we guarantee lifetime parts support on every Mazak laser-cutting machine. This means that our quick response to parts requests not only applies to recently purchased machines, but also to those that have been providing reliable performance for years.