As production systems become more efficient, the impact of having a machine down is greatly magnified. Any interruption to work flowing through the shop can have a significant impact on operations. Mazak Optonics' substantial and continuous investment in spare parts fulfillment ensures the fastest possible reaction to the unexpected to keep your facility running smoothly.
Mazak Optonics maintains $11 million of inventory within our spare parts department in Elgin, IL. Parts are kept in an automatic storage and retrieval system and managed by a dedicated customer support staff. As a result, we achieve 94% same day shipping. Our facility is also tied in real-time to over $9 million in international inventory, ensuring the fastest possible part availability worldwide.
Furthermore, we guarantee lifetime parts support on every Mazak laser-cutting machine. This means that our quick response to parts requests not only applies to recently purchased machines, but also to those that have been providing reliable performance for years.