Mazak Newsroom

June 2023

Expanded Parts Facility Streamlines Customer Support

Mazak’s commitment to customer service prompted the investment in an expanded parts facility and the latest automation technologies to maintain a 97% same-day shipping rate on customers’ orders for machine parts. As a leader in manufacturing advanced laser-cutting solutions, Mazak Optonics Corporation prioritizes customer satisfaction. The recent expansion of the parts department aligns with Mazak’s commitment to better serve customers—by increasing capacity for parts and streamlining operations.

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May 2023

Mazak Optonics Exhibits at FABTECH Chicago 2023

Mazak Optonics will exhibit at FABTECH Chicago on September 11 – 14, 2023 at McCormick Place in Chicago, IL. Attendees of FABTECH Chicago can visit Mazak booth A3502 to see live equipment demonstrations on the recently released NEO platform. Available in 2D and 3D machine configurations, Mazak’s NEO platform features high-power laser cutting, beam shape/diameter control, and advanced cutting head technology.

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March 2023

Preview 3 and Preview G Battery Replacement

There are two different types of batteries—backup batteries for encoders and relocation batteries—that need to be replaced every 2,000 hours or when warning alarms appear. Follow the instructions to successfully change these batteries.

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