Orange Support App Puts Service at Your Fingertips

Mazak’s Orange Support app simplifies and streamlines customer support

By Luke Surratt, GM of Customer Service at Mazak Optonics Corp.

Every manufacturer knows the vital role ease of use plays in maintaining high productivity. That holds true of machines and equipment, but it is just important when it comes to service and support.

Mazak Optonics strives to provide customers the highest level of service and support in a timely manner. The Orange Support app was developed for that reason—to simplify and streamline customer support. Once customers download and sign in to the Orange Support app, they can benefit from the following features:

Submit and Track Service Requests

Service requests can be submitted through the Orange Support app and are fast-tracked to the top of the customer support list.

Upload Media and Live Stream Support

Images and videos can be uploaded when submitting a ticket to streamline the customer support process. The Orange Support app also provides the capability to live stream with Mazak engineers.

Access Service History Reports and Machine Warranty

Open/closed orange support tickets can be viewed in the Service Center tab. Additional information, including machine warranty, can be accessed as well.

View Training Resources

The Media Resources tab contains on-demand video content to help troubleshoot and maintain Mazak laser-cutting machines.

Discover how Orange Support can assist you by simplifying service and support. Mazak customers can access a FREE trial of Orange Support until December 31, 2022.

Try Orange Support Today


Accessing Orange Support

 

1. Complete the Orange Support Form

To get started, fill out and submit the Orange Support application form.

Orange Support Form

 

2. Download the App

Download Orange Support from the IOS App Store. In the App Store, you can search for "Mazak Orange Support" or click the link below.

Download Orange Support

3. Launch Orange Support

After installation, launch Orange Support from your home screen. You will be prompted to enable notifications. For the full Orange Support experience, allow all notifications when presented throughout the app. You can also reference the Troubleshooting section to confirm all notifications are enabled.

4. Log In

Upon onboarding, you will receive an email with your Orange Support credentials. Enter your credentials and click "Continue" to gain access to Orange Support.

Try Orange Support Today

 

For more information, please contact Mazak customer support at 1-888-MAZAK-US or email service@mazaklaser.com.

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About Mazak Optonics Corporation

Mazak Optonics Corporation is a major supplier of laser-cutting systems, offering 50 laser models and leading the industry in the implementation of emerging laser technologies. The company’s 50,000 sq. ft. North American Headquarters are located in Elgin, Illinois, and feature a 30,000 sq. ft. laser technology center housing up to 18 machines for demonstrations and training. Mazak Optonics is part of Yamazaki Mazak Corporation (Oguchi, Japan), the global leader for the manufacture of machine tools and systems for the precision machining of metal parts, including CNC turning centers, horizontal and vertical machining centers, Multi-Tasking machining centers, turnkey cells and software solutions. The North American Headquarters for Yamazaki Mazak are located in Florence, Kentucky. For more information on Mazak Optonics’ products and solutions, visit www.mazakoptonics.com, email sales@mazaklaser.com or call 847.252.4500.