Mazak North American Parts Center Extends Services

Florence, Kentucky, September 3, 2010 – Mazak Corporation continues to enhance customer service and support by extended the services of its North American Parts Center to better serve customers and streamline the parts-ordering process. The North American Parts Center now accepts credit cards, offers emergency part shipping, and provides longer part warranties.

For customer convenience, the Parts Center accepts credit card payments for parts orders, including orders placed through the Parts Center’s website. Available after hours emergency part shipment service helps keep customer machines up and running, and for additional information visit Mazak-installed parts are now covered under warranty for six months, double the time period of the previously offered warranty.

Over $60 million of inventory, containing over 43,000 unique part numbers, ensures that Mazak achieves 97% same-day shipping on parts orders.

“Parts support is one of the main pillars of our Optimum Plus customer support program. At Mazak, we believe that when a customer purchases a machine, it is our responsibility to provide the support that ensures they receive the maximum return on their investment,” says Brian Papke, president of Mazak Corporation. “Mazak Optimum Plus encompasses many services we’ve developed over the years and upgrades them as it establishes a clear plan for continual improvement in how we support our customers’ operations. The extended services of the North American Parts Center is evidence of that continual improvement.”

About Mazak Optonics Corporation

Mazak Optonics Corporation is a major supplier of laser-cutting systems, offering 50 laser models and leading the industry in the implementation of emerging laser technologies. The company’s 50,000 sq. ft. North American Headquarters are located in Elgin, Illinois, and feature a 30,000 sq. ft. laser technology center housing up to 18 machines for demonstrations and training. Mazak Optonics is part of Yamazaki Mazak Corporation (Oguchi, Japan), the global leader for the manufacture of machine tools and systems for the precision machining of metal parts, including CNC turning centers, horizontal and vertical machining centers, Multi-Tasking machining centers, turnkey cells and software solutions. The North American Headquarters for Yamazaki Mazak are located in Florence, Kentucky. For more information on Mazak Optonics’ products and solutions, visit, email or call 847.252.4500.