Florence, Kentucky, September 3, 2010 – Mazak Corporation continues to enhance customer service and support by extended the services of its North American Parts Center to better serve customers and streamline the parts-ordering process. The North American Parts Center now accepts credit cards, offers emergency part shipping, and provides longer part warranties.
For customer convenience, the Parts Center accepts credit card payments for parts orders, including orders placed through the Parts Center’s website. Available after hours emergency part shipment service helps keep customer machines up and running, and for additional information visit https://support.mazakcorp.com/Anonymous/OpParts.aspx. Mazak-installed parts are now covered under warranty for six months, double the time period of the previously offered warranty.
Over $60 million of inventory, containing over 43,000 unique part numbers, ensures that Mazak achieves 97% same-day shipping on parts orders.
“Parts support is one of the main pillars of our Optimum Plus customer support program. At Mazak, we believe that when a customer purchases a machine, it is our responsibility to provide the support that ensures they receive the maximum return on their investment,” says Brian Papke, president of Mazak Corporation. “Mazak Optimum Plus encompasses many services we’ve developed over the years and upgrades them as it establishes a clear plan for continual improvement in how we support our customers’ operations. The extended services of the North American Parts Center is evidence of that continual improvement.”