Luke Surratt Promoted to General Manager of Customer Service

Mazak Optonics Corp. is pleased to announce the promotion of Luke Surratt from Installations Manager to General Manager of Customer Service.

Surratt will be responsible for managing all aspects of customer support, service and installations. He will also develop the organization's customer service strategy and manage the overall performance of people and processes to achieve the highest levels of customer satisfaction.

Surratt has been with Mazak Optonics since 2002, growing with the company through many different roles. Starting as a Service Engineer, progressing to the Training Supervisor, and advancing to the Installations Manager and now as the General Manager of Customer Service. Surratt stated, “Customer service is the reputation of a company. Mazak has a strong reputation for helping our customers gain a competitive advantage through unmatched service and support. I look forward to strengthening Mazak’s customer service team and the company as a whole. Customers service is beyond just the department, it is a company philosophy.”

Al Bohlen, President of Mazak Optonics said, "Luke has always been dedicated to strengthening Mazak Optonics and shares my vision for the future of customer support. As Mazak Optonics continues to grow, it is vitally important we embrace new ideas and continually look for opportunities to improve. I’m confident Luke has the leadership qualities to take Mazak’s support operations to the next level.”

About Mazak Optonics Corporation

Mazak Optonics Corporation is a major supplier of laser-cutting systems, offering 50 laser models and leading the industry in the implementation of emerging laser technologies. The company’s 50,000 sq. ft. North American Headquarters are located in Elgin, Illinois, and feature a 30,000 sq. ft. laser technology center housing up to 18 machines for demonstrations and training. Mazak Optonics is part of Yamazaki Mazak Corporation (Oguchi, Japan), the global leader for the manufacture of machine tools and systems for the precision machining of metal parts, including CNC turning centers, horizontal and vertical machining centers, Multi-Tasking machining centers, turnkey cells and software solutions. The North American Headquarters for Yamazaki Mazak are located in Florence, Kentucky. For more information on Mazak Optonics’ products and solutions, visit, email or call 847.252.4500.