Get to know Rowdy Baska, New Machine Coordinator
Rowdy Baska is one of the newest employees here at Mazak Optonics. But Rowdy is no stranger to the manufacturing and fabrication industry. Rowdy has over eight years of laser technology experience along with also being involved in CNC machining processes. Rowdy has quickly adjusted to his new role as the New Machine Coordinator. "Quote from someone about Rowdy". From Simon?
To learn more about Rowdy, continue with our quick Q&A session.
Quick Q&A with Rowdy Baska
What is your background involving laser technology and the fabrication industry?
“I received my degree in Applied Manufacturing Technology from Northern Illinois University. I was programming and operating lasers at my previous job where I was a JOB TITLE. I was also involved in CNC mchining where I programmed operated CNC routers, CNC Vertical Mills, an EZ Trak Bridgeport, and a 200 ton CNC hydraulic press brake. Coming from an environment that demanded me to be able to rapidly make one-off parts, it gave me a good sense of the challenges fabricators face in today’s market."
What is your current role at Mazak?
“I am the single point of contact for customers during the pre-installation process. From the time they make the decision to purchase a Mazak laser to the when installation is complete, I am responsible for answering any questions they have and making sure the pre-installation process goes as smooth as possible."
What is your definition of great customer service?
“Great customer service is doing everything I can to make sure the customer has a positive experience.Thinking ahead and foreseeing any potential issues that may arise is another key to preventing any problems so they do not exist in the first place. But in the event a problem does occur, it must be addressed as soon as possible. I want the customer to know that someone is always here to help and their concerns will never be ignored.”
What are you hobbies and interests?
“Out of the office, I enjoy classic car shows, camping and working on my project vehicles. - explain the project cars - do you have a favorite classic car - where is the best place you have camped, do you have a specific region you like?
NEW FUN QUESTION?
“I would want to be the first person to walk on Mars. I have always been interested in space ever since I was a kid and I still really enjoy it."